This page will provide you with the main contact details if you have a question or concern about your care or you have a general enquiry.


The main Mercy Group Clinics number is 08104370630. If, for any reason, you are not able to keep your appointment, or require further details, please tell us as soon as possible by calling our telephone number so that your appointment can be given to another patient.

Making a comment or complaint

If you are unhappy with any aspect of your care, or the care we are providing for your relative or friend, please raise the issue with us as soon as possible so that we can address it.

Health records

You have the right to obtain a copy of information we hold about you. Please note: requests for personal information should not be made as Freedom of Information Act requests.

Patient safety

Mercy Group Clinics is committed to patient safety and promote timely reporting and investigation of incidents that resulted or could have resulted in patient harm.  Individuals or organisations that need to raise any patient safety related concern for further investigation can do so by phone 08104370630 or email –